Michael BriticComputer Networking Technician
Cuyahoga Community College
Help Desk Intern
“My internship at Vertex turned into a permanent job and I am now the Help Desk Supervisor. I review troubleshooting procedures to improve the process, train employees, manage calls, and monitor troubleshooting situations. I gained confidence in my ability to work with people and co-workers. Escalated situations with clients helped me to understand the business environ...
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